Refund & Cancellation
POLICIES (RETURN & SHIPPING)
The products ordered online (www.maherfashion.com) by our customers are individually made in accordance with their choices, so we respect our customers & support 2 DAY RETURN POLICY.
Customer has to write to us on [email protected] about product return/replacement within 2 days of receipt of order. After this period no return/replacement is entertained. After writing mail, customer has to send it back to our address on their expense using well known courier agency or speed post within next 7 days. Returned goods should have not been used & it should be in good condition without any kind of damages. After inspection, if the return product is found Ok, we will issue you another product of your choice or Refund your money.
Return/Replacement Is Only One Time For One Order.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT
Customer should shoot unboxing of the parcel. Take 360* shoot & then cut open the parcel.
If upon receipt of the package, you notice that the packing is damaged / tampered, do not accept the package from the courier company. If any discrepancy is found, kindly lodge a complaint with the courier company’s local office for the same.
In rare cases that the product received by you is damaged, defective or if you have not received the right product, then please do intimate us at [email protected] within 2 days of receipt of product. If possible send the snap of damaged product over what’s app (9326311039) We will then examine this product for the complaint mentioned in your email. Please retain the product with its packaging and wait for our response regarding the reported problem.
In case you receive a damaged product or wrong item, you can return the product to our office with prior intimation to us within 2 days of receipt of product. The returned product (damaged or wrong item) should reach us within 7 working days of our confirmation in its original condition and packing along with a copy of the invoice. If the product is not reached to us within 7 working days from the date of receipt of the packet, we cannot help you in replacing the product or exchanging it with any other product.
Please note here that if any product is returned to us without our confirmation, we will not take any guarantee for replacement of the product. Any product being returned back to us should be done only through courier or registered airmail. Any extra shipping costs of returning the product back to us, over and above the shipping cost paid by the customer for receipt of product from us will be borne entirely by the customer. The safe receipt of the return product by us is the responsibility of the customer.
Upon receipt of a returned product with our confirmation, Maherfashion shall take one of the below appropriate actions:
Upon receipt of a genuine defect/variation in the returned product, the defective item will be replaced with the same product (design) as early as possible, at our own cost. In the case that the originally ordered product is not available, you may be requested to select an alternate product, which shall be sent to you. If customer didn't like any products, Maherfashion shall refund entire amount. Our products are of the finest quality and we have numerous satisfied customers. We take customer feedback very seriously and use it to constantly improve our products and quality of service.
In case of multiple products being ordered, if for any reason whatsoever, Maherfashion in unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, Maherfashion shall agree to refund amount as against such non-deliverable products.
While Maherfashion shall make all endeavors to make sure accuracy of order of the product, however; there may occur variations in colour of the actual product as compared to that shown on the website, this is mostly due to differences in display output due to lighting and digital photography and colour settings and capability of your own monitor screens.
A customer while placing the order should consider this minor variation in colour as seen on the website as against the actual colour of the product received.
Shipping is chargeable - & Cash on Delivery for orders above Rs 600
Cash On Delivery Orders
For all COD orders, we will contact the customer for confirmation through call or WhatsApp. Only if we receive the confirmation from the customer, it will be dispatched else we will consider the order to be fake.
Maherfashion encourage customers to provide complete mailing address along with the contact number/s & pin code for delivering the products on time. Maherfashion aims to dispatch all orders within 24 hours (excluding holidays, Saturday and Sunday) after the placement of order. Maherfashion shall not take responsibilities for delays due to incomplete address listings. In a situation of re-shipment for the same order, customers will be responsible to pay re-shipping charges and any other related fines/penalties.
All orders are shipped through the best courier agencies and delivered at your doorsteps approximately within 3-5 working days (within India); post the dispatch of your shipment. Orders are shipped on business days only. Business days are Monday to Saturday 10am-6:00pm, excluding holidays within India. During holiday season, we highly recommend that you place your order at least 5 days in advance to allow enough time for delivery. All products are shipped via reputed courier company like Delhivery, DHL & DTDC. We always strive to offer our shoppers/customers the lowest shipping charges possible. Please note that shipping companies determine shipping charges based on the package weight.
At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of) check with the security desk.
We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.